Return Policy
Effective Date: 2025.10.29
At Bootime, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
1. Return Eligibility
You may request a return under the following conditions:
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The item must be returned within 30 days of the delivery date.
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The item must be unused, unworn, and in the same condition as received.
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The item must be in its original packaging, including all accessories, manuals, and tags.
Non-returnable items include:
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Items marked as Final Sale
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Gift cards
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Personalized or customized products
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Items damaged due to misuse or improper care
2. How to Initiate a Return
To start a return, please contact us at [service@bootime.com] with:
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Your order number
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The reason for return
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Photos of the item (if damaged or defective)
Once your return request is approved, we will provide return instructions.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we are not responsible for lost return packages.
4. Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable, unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
6. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
7. Contact Us
If you have any questions about our Return Policy, please contact us at:
📧 Email: [service@bootime.com]
🌐 Website: https://www.bootime.com
