At Boo Time, we want you to enjoy your new e-bike or scooter with confidence. To keep everything fair and transparent, please review our return and refund policy below.

Before Shipment (No Tracking Number Yet):

• Free cancellation.
• service@bootime.com, and our team will respond within 24 hours.
  

After Shipment (Tracking Number Created):

• Once your tracking number has been issued, the order is considered shipped and cannot be cancelled for free.
• 10% restocking fee will apply.
  

📌 Note: If FedEx has already been scheduled to pick up the package (even if it’s still with us), the shipping process has started.

• Before Shipment: Free of charge.
  
• Shipped but Not Yet Delivered: Modifications are not guaranteed, but you can contact service@bootime.com
  for assistance.
  
• After Delivery: No modifications can be made. Please refer to the return policy below.

Returns for Personal Reasons (Non-Defective):

• We do not accept returns for e-bikes or scooters that have been ridden over 100 miles or used for more than 30 days, unless there is a verified quality issue.
  
• Unopened Products: Return within 30 days with a $150 shipping fee + 10% restocking fee.
• Opened but Unused (Less than 10 miles, like-new condition): Return within 30 days with a $150 shipping fee + 20% restocking fee.
  
• Used/Damaged Products: Heavily used, scratched, or damaged products are not eligible for return. Extra deductions may apply after inspection.
  

Returns for Quality or Shipping Damage:

If your product has a defect or was damaged during delivery, we will:

• Provide free technical support and replacement parts.
  
• Offer a free replacement if the damage is critical (e.g., bent frame, motor failure).
  
• Require photos/videos to verify the claim.
  

⚠️ Critical damage = Issues that affect normal riding functionality.

Not Covered by Free Return/Replacement:

• Minor paint scratches or cosmetic issues.
  
• Normal wear and tear.
  
• Damage after 100 miles or 30 days of use.
  
• Damage from misuse, modifications, or accidents.

To request a return, email service@bootime.com within 30 days of delivery and provide:

• Photos of both sides of the product.
  
• Mileage reading on the display (if available).
  
• Condition of the shipping box.
  
• Serial number (on bike and box).
  

Returns must include original packaging and all parts: charger, battery, keys, tools, etc

If you choose to arrange your own return shipping:

• You must use a signature-required service with insurance.
  
• Boo Time is not responsible for damage, loss, or delays during transit.

• Bikes or scooters used over 100 miles or 30 days.
  
• Parts and accessories.
  
• Custom or special orders.

Refunds are processed after inspection of the returned product.

• Deductions for shipping and restocking will apply.
• Refunds may take up to 7 business days to appear.
• If delayed, please check with your bank or credit card provider.

If you have questions or need help, our team is here for you: service@bootime.com